Tag Archives: courtesy

Parenting Manual

“Please write down your name sir.” I said to the man seated in front of me.

He took the pen I offered him and began to write. His daughter stood by his side. She was probably about four or five years old. I smiled at her.

Maybe it was the smile that attracted her, I have no idea but she decided to walk round the table. She stood beside me as I continued to attend to her father. She opened my side drawer and took out the milo sachet I had bought the previous day.

She walked back to her father with the milo sachet in her hand. What I heard next was definitely not what I was expecting.

“Did you say thank you?” Her father asked her.

I looked up at the man with unbelieving eyes. The milo sachet was the medium family size not the mini ones.

“Say thank you.” The man said to his daughter.

The little girl shrugged her right shoulder in defiance.

“Say thank you.” The father repeated but his daughter ignored him.

I was done attending to him and I handed him what he had come to pick up.

 

As father and daughter walked out of my office with my milo sachet, I shook my head. I also had kids but it was not in my place to tell a father how to train his child.

If the father saw nothing wrong with his daughter taking what was not hers, then I had no words for him.

The “say thank you” and the defiance showed by the daughter was also a source of concern but well….

If at that age, her father was unable to exercise his authority over her, I wondered what the future held for both of them. Parenting is the most important job anyone with kids would ever do. There are no perfect parents but there are bad parents; parenting definitely does not come with a manual.

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Photo Credit: http://www.pinterest.co.uk

Are courteous doctors in short supply?

As I sit patiently in the hospital hall with my daughter, I decide to ring the specialist. “Good morning Doctor, this is Mrs. A. I just wanted to inform you that we are already here”. I get only an “okay” as a response.

We are an hour earlier than the scheduled time but knowing how our government hospitals can be, it is a decision taken intentionally. My daughter and I decide to keep ourselves busy with our novels.

One hour later, the specialist arrives and we are summoned into the consulting room shortly after. Then, I get the shocker. “Madam, I don’t think I have met your daughter before and I do not have her case note. She wasn’t transferred to me”.

I look at her like she has suddenly grown two heads. “Her last appointment was in November with the previous specialist. She was brought in by her dad. She told me you gave her your number and informed her that you were her specialist going forward”.

“Well, I don’t know about that. What I know is that I do not have her case note. Besides, you would have to purchase the items I would use in attending to her today”. She continues.

“I paid for all the items when we started this procedure with the previous specialist. Are you saying it is exhausted?” I ask in confusion. “I don’t know if it is exhausted. It is possible it is and also possible it is not. But since I cannot find her case note and her items, you need to purchase the items again. I cannot use another patients’ items to attend to her”. She says.

“I am just surprised that you do not have her case note. She was transferred to you by the previous specialist”. I say. “Madam, it is either you get the items so I can attend to her or you see another doctor. She is not even my patient yet. She was not transferred to me. No doctor will take over another doctor’s patient. I just decided to attend to her because you called me to book an appointment for today”.

Now, I flip. “Excuse me, I do not know your policies or procedures here…..”That is what I am trying to explain to you. Do you understand? She interrupts. “You have explained nothing and no, I do not understand. My daughter is sitting right in front of you. It is strange to hear you say, you have never met her, meanwhile she got your mobile number from you. It still beats my imagination.

I then decide to give our specialist some education which unfortunately is done in the presence of her junior colleagues. “I also work in an organization and currently on days off. I have a colleague who I have handed over my duties, to relieve me for the time being. If for any reason, I have missed out something in my hand over, it is her duty to place a call to me so that she gets the job done seamlessly. I assume a consultant will decide who my daughter is transferred to”. She responds in the affirmative.

Another staff is called to get me the item while a junior doctor calls me aside to apologize and also explain the situation. This time, the explanation is devoid of all form of nastiness.

I get the item and in this era of cashless economy, they do not possess a POS. I walk another 400metres to get cash from an ATM.

Fortunately or unfortunately, the consultant transfers our file to the same specialist. We proceed on another long wait as Doctor Specialist takes her time to attend to her own patients before any transfer patient. It is no longer “first come, first served”.

My daughter is called in after I ask our all powerful specialist a straight faced question “When are you going to attend to us? And I get a “Very soon” as an answer.

5 hours after, my daughter and I walk out of the hospital premises. I give special kudos to our previous specialist. She was such a darling with no airs around her.